Use cases3 journeys

Banking

Block a card, take a loan, set up autopay: the things customers already ask their bank for, done in one sentence and one confirmation.

01/ 03Use case

“Block my debit card, I lost it.”

Card’s already selected. Enter your PIN to block it, and the replacement request is raised in the same step.

Today8–10 tapsacross multiple screens
With Silver Suits AI1 sentenceand one PIN

With Silver Suits AI, in four beats

  1. Customer says“Block my card”
  2. 02Card identifiedNo search needed
  3. 03PIN confirmOne step
  4. Blocked+ reissued

01The problem

Losing a card triggers panic, and panic doesn’t mix well with a 6-step menu hunt. Today, a user has to log in, find the right section (often buried under “Cards” or “Services”), locate the specific card among possibly two or three, report it lost, confirm the block, and then separately raise a reissue request — all while worried about misuse in the meantime.

With a chatbot7 steps
  1. Login
  2. Cards
  3. Manage Cards
  4. Select card
  5. Report Lost
  6. Confirm block
  7. Raise reissue request separately

02How Silver Suits AI solves it

The moment the user says it out loud, the AI already knows which card, since it’s tied to the account. There’s no navigation, no searching for the right form. Blocking and reissuing happen as one action instead of two separate flows, and the user only has to confirm once — with a PIN — to complete both.

Card’s already selected. Enter your PIN to block it, and the replacement request is raised in the same step.

03The benefit

What used to take a worried user 8–10 taps across multiple screens now takes one sentence and one confirmation. The card is blocked before misuse can happen, and the replacement is already in motion.

Today8–10 tapsacross multiple screens
With Silver Suits AI1 sentenceand one PIN

02/ 03Use case

“I want a loan of ₹2 lakh.”

Recognises the need and fills the entire application on its own: a hands-free experience, ready to submit without a single tap.

Today15–20 minof document hunting
With Silver Suits AI1 sentenceand a signature

With Silver Suits AI, in four beats

  1. Customer says“Loan of ₹2 lakh”
  2. 02Form auto-filledFrom account data
  3. 03E-signOne step
  4. SubmittedNo wait

01The problem

A personal loan application today means tapping through ~10+ screens: selecting the loan type, entering amount and tenure, uploading salary slips, uploading bank statements, verifying PAN and Aadhaar separately, adding employer details, adding a reference contact, then e-signing — followed by a wait for an approval call.

With a chatbot12 steps+
  1. Tap Loans
  2. Tap Personal Loan
  3. Enter amount
  4. Select tenure
  5. Upload salary slips
  6. Upload bank statements
  7. Verify PAN
  8. Verify Aadhaar
  9. Add employer details
  10. Add a reference contact
  11. E-sign
  12. Wait for an approval call
  13. +100 more taps

02How Silver Suits AI solves it

Since the user already banks here, the AI already has access to income, KYC, and employment data. The moment the amount is stated, the entire form is filled using existing account data — no separate uploads, no re-entering details already on file.

Recognises the need and fills the entire application on its own: a hands-free experience, ready to submit without a single tap.

03The benefit

A process that used to take 15–20 minutes of document hunting now takes one sentence and a signature.

Today15–20 minof document hunting
With Silver Suits AI1 sentenceand a signature

03/ 03Use case

“Set up autopay for my rent, ₹15,000 every month.”

The mandate is ready with the date and amount you said. Just confirm with your MPIN.

TodayDaysand a physical cheque
With Silver Suits AI1 instructionand one confirmation

With Silver Suits AI, in four beats

  1. Customer says“Autopay ₹15,000”
  2. 02Mandate readyNo cheque upload
  3. 03MPIN confirmOne step
  4. ActiveInstantly

01The problem

Setting up a NACH mandate today means finding the right menu, searching for the mandate setup option, entering payee details, selecting the account, setting amount and date, uploading a cancelled cheque, and then waiting for bank-side approval — a process that can take days for something as routine as rent.

With a chatbot7 steps
  1. Go to mandates
  2. Search NACH setup
  3. Enter payee details
  4. Pick account
  5. Set amount and date
  6. Upload a cancelled cheque
  7. Wait for approval

02How Silver Suits AI solves it

The AI takes the amount and date directly from what the user says and prepares the mandate instantly — no separate cheque upload, no manual payee search.

The mandate is ready with the date and amount you said. Just confirm with your MPIN.

03The benefit

What used to be a multi-day setup with a physical document requirement is now a single spoken instruction and one confirmation.

TodayDaysand a physical cheque
With Silver Suits AI1 instructionand one confirmation

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