AI Relationship ManagerDetects intent, acts in the moment
Voice Concierge in Digital Journeys Voice-based form fill-up, auto button clicks, auto navigation. Voice Command in Digital Journeys Let users complete the entire journey from the home page itself.Conversation IntelligenceHandles and understands every call
Voice Agents Human-like AI agents that run full conversations — inbound or outbound — end to end. User Analytics Turns 100% of customer conversations into searchable, actionable insight.“Block my debit card, I lost it.”
With Silver Suits AICard’s already selected. Enter your PIN to block it, and the replacement request is raised in the same step.
“I want a loan of ₹2 lakh.”
With Silver Suits AIRecognises the need and fills the entire application on its own: a hands-free experience, ready to submit without a single tap.
“Set up autopay for my rent, ₹15,000 every month.”
With Silver Suits AIThe mandate is ready with the date and amount you said. Just confirm with your MPIN.
“Sell everything in my portfolio that’s down more than 10%.”
With Silver Suits AIFilters the list itself, shows the three stocks that qualify, and one confirmation sells all three.
“Add ₹10,000 more to my SIP, just for this month.”
With Silver Suits AIRecognises it as a one-time top-up, so the SIP itself isn’t touched. Just confirm the amount.
“I need ₹30,000 from my mutual funds, medical emergency.”
With Silver Suits AIFund and amount are already chosen, redemption placed. Just confirm.
“I want to invest in tax-saving bonds.”
Here are a few options: you can invest through this broker, that platform, or your demat account; you may need to compare yields and lock-in periods yourself.
With Silver Suits AIJust say it, and every tax-saving bond you’re eligible for shows up right there, ready to invest.
“I want a fixed deposit that beats inflation.”
Check current FD rates, check inflation figures separately, compare tenures, and work out the real returns yourself.
With Silver Suits AIShows the FD option that beats inflation right now, with the amount and tenure already filled in. Just confirm.
“Add my newborn to my health policy.”
With Silver Suits AIPulls up the existing policy and adds the dependent. You only need to upload the birth certificate.
“Split this month’s rent payment between two accounts.”
Do two separate transfers manually and calculate the split yourself.
With Silver Suits AISplits the amount and fills both transfers. One PIN confirms both.
Privacy
Silver Suits AI Private Limited. How we collect, use, store, share and protect personal and transactional information under the DPDP Act, 2023.
At Silver Suits AI, we design contextual, autonomous AI agents for the Banking, Financial Services and Insurance (BFSI) sectors. We recognise that handling financial data demands the highest standards of security, privacy and regulatory compliance.
This Privacy Policy outlines how we collect, use, store, share and protect personal and transactional information in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable financial regulatory frameworks.
This policy governs personal data processed by Silver Suits AI across our workforce and enterprise platforms. Under the DPDP Act, 2023, our legal role depends on the data source:
Employee and contractor data: Silver Suits AI acts as the Data Fiduciary (Controller) for data relating to our team members, contractors and corporate invitees.
Enterprise client and customer data: When our financial AI agents interact with end-users of banking, insurance or financial institutions, Silver Suits AI acts strictly as a Data Processor. The respective financial institution acts as the Data Fiduciary (Controller).
2.1 Enterprise support and customer data. To execute automated financial workflows, our AI agents process the minimum necessary data, including:
Identifiers: name, mobile number, or account references — typically obtained on demand through secure API integrations with the client.
Interaction content: conversation logs, text transcripts, voice recordings and user selections.
Technical and system metadata: timestamps, agent execution flows, tool-invocation parameters, IP addresses and device signatures.
2.2 Employee and contractor data. For workforce management we collect standard operational identifiers including name, corporate device IDs, tax identifiers, bank details for payroll processing and occupational health configurations.
We process data under valid legal bases including explicit consent, contractual necessity, or specified legitimate uses such as fraud prevention and financial compliance:
Service delivery: executing task workflows through voice or text mechanics — balance enquiries, claim processing, or direct routing.
AI safety and security: monitoring tool-execution parameters to prevent algorithmic bias, prompt-injection risks and unauthorised deviations inside financial model loops.
Compliance and audit: to fulfil statutory accounting, corporate security or tax-related mandates.
Under the DPDP Act, 2023, individuals retain robust rights over their personal data.
Note: for end-customer data, rights must be exercised through your primary financial provider (the Data Fiduciary), who will instruct us to action the downstream request.
Right to information and access: request a summary of the personal data being processed and the purpose of that processing.
Right to correction and completion: request immediate correction of inaccurate or outdated financial or personal records used by our execution loops.
Right to erasure: request removal of records from active application databases, LLM context windows and backup archives, subject to regulatory retention mandates.
Right to nominate: nominate an individual to exercise your data rights on your behalf in the event of death or incapacity.
Right to grievance redressal: file immediate complaints regarding data processing discrepancies.
If you wish to exercise any of your rights or raise a privacy concern, you may contact our designated Grievance Officer / Data Protection Officer (DPO) through any of our operational channels:
Online grievance form: submit a structured, trackable request on the Privacy Grievance Portal.
By email: reach our DPO directly at pavan@silversuits.ai.
Physical address: Silver Suits AI Private Limited, 235 Binnamangala, 2nd Floor, C/O PROWORKS 13TH CROSS, HOYASALA NAGAR 02ND STG, Indiranagar (Bangalore), Bangalore North, Bangalore – 560038, Karnataka.
Acknowledgement: all valid grievances are acknowledged officially within 48 hours.
Identity verification: for financial security we verify identity through automated account verification or an out-of-band one-time password (OTP) before disclosing profile logs.
Statutory timeline: valid requests are processed promptly, targeting internal resolution within 30 days and strictly limited to a maximum of 90 days as prescribed by law.
Default framework: data is securely hosted on premium cloud infrastructure. Any cross-border transmission uses Standard Contractual Clauses (SCCs) and encryption mechanisms permitted under the DPDP Act.
Localisation option: for BFSI clients bound by local central banking or insurance directives, Silver Suits AI offers dedicated local-region deployment, guaranteeing that backups and metadata do not leave Indian soil.
Advanced encryption: AES-256 for data at rest and TLS 1.3 for data in transit. High-risk PII attributes carry envelope encryption (AES-GCM).
System isolation and access controls: identity access management operates on single sign-on (SSO), mandatory multi-factor authentication (MFA) and strict role-based isolation (RBAC).
Breach protocol: in the event of any unforeseen data vulnerability, Silver Suits AI maintains structured playbooks to notify the Data Protection Board of India (DPBI) and affected entities immediately, as legally required.
Customer interaction logs: maintained strictly for the duration of the enterprise contract, or configured according to the specific client’s data lifecycle directives.
Security audit logs: operational access logs are retained for 12 months; forensic legal holds may extend to 7 years.
Workforce records: retained for 7 years post-termination to fulfil statutory labour and tax frameworks.
On expiry of the retention window, data is automatically purged or subjected to irreversible anonymisation.
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