Platform overview
One system. Four ways in.
Silver sits inside your existing app and picks up where the interface loses people — listening, navigating, filling and confirming, with a human in the loop on anything that moves money.
Voice to Nav — get them to the right screen
A retail banking app carries 100+ icons. Most customers cannot find the one they came for, and search only works if you already know the product's name.
- Users say what they want in plain language, in any of 22 Indic languages
- Silver resolves intent to the right screen and takes them there
- Works on your existing IA — no re-architecture, no re-navigation build
- Falls back to a ranked shortlist when intent is genuinely ambiguous
Voice Assistant — recover the drop-off
70–90% of users abandon a digital journey midway. The intent was real; the form was long, a field was unclear, or the session expired.
- Detects hesitation — rage clicks, rapid scrolls, dwell — and offers help in-session
- Answers product questions with your own rates, terms and eligibility rules
- Fills the remaining fields conversationally, converting plain answers to form values
- Recovers 10–15% of high-intent users who would otherwise have left
Voice to Command — skip the journey entirely
A simple task takes 10+ taps across screens most people visit once a year. Card controls sit roughly 100 clicks deep.
- One voice note completes the whole journey, typically under 10 seconds
- Silver clicks the buttons, navigates the steps and fills the forms
- Every sensitive action stops for MPIN or biometric confirmation
- Confirms back in plain language, so the user knows exactly what happened
Call Analytics — hear all of it, not a sample
QA teams listen to a fraction of a percent of calls. Everything customers repeat on the phone every day never reaches the people who could fix it.
- Transcribes and tags 100% of conversations, inbound and outbound
- Surfaces recurring intents, objections and failure points as searchable data
- Flags compliance risks and escalations without manual sampling
- Feeds what it learns back into the journeys above
How it connects
Four products, one loop.
Analytics tells you where journeys break. Nav, Assistant and Command fix those moments in-session. What they resolve becomes the next round of analytics.
What it moves
Same funnel, three times the conversion.
Talk to us
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