Conversation Intelligence04 / 04

Call Analytics

— hear all of it, not a sample

QA teams listen to a fraction of a percent of calls. Everything customers repeat on the phone every day never reaches the people who could fix it.

Call Analytics

  1. 01

    Transcribes and tags 100% of conversations, inbound and outbound

  2. 02

    Surfaces recurring intents, objections and failure points as searchable data

  3. 03

    Flags compliance risks and escalations without manual sampling

  4. 04

    Feeds what it learns back into the journeys above

How it connects

Four products, one loop.

Analytics tells you where journeys break. Nav, Assistant and Command fix those moments in-session. What they resolve becomes the next round of analytics.

  1. User enters app / website
  2. Rage clicks
  3. Popup intervention
  4. AI talks with the user
  5. AI clicks the buttons, navigates the journey & fills the forms

What it moves

Same funnel, three times the conversion.

+15%rise in cross-sell per customer, sold in-app
y / 10journey completion time, on the same funnel
x / 2customer acquisition cost, halved
2 hrsapplication to processed, down from 48

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